Paying your electricity bill online may be convenient but it does not come cheap. HESCOM website charges an extra amount if one pays through their credit or debit card and residents are not amused.
The total charges we calculated were 1.7% on the total bill amount for Internet banking and 0.839% for paying by debit card.
RBI Circular says –
“Levying fees on debit card transactions by merchants – There are instances where merchant establishments levy fee as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Such fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments.”
Merchants not supposed to levy fee on debit card transaction to customers
In fact, it is ironical that although electronic payments work out to be cheaper for banks than cash and cheque, they are inclined to charging merchants and customers for transaction charges on credit cards and debit cards whereas transaction charges involved in cash and cheque are almost nil.
What about credit cards?
For credit cards too, issuing banks do not charge customers any transaction fee, except in case of railway ticket booking through IRCTC and petrol surcharge. Yet, merchants levy transaction charge they face, on customers. You can stand up to them. Try asking them to share with you the bank clause that allows them to levy transaction charge on customers.
In this case as well, HESCOM is a MERCHANT according to the agreement with Billdesk(the payment gateway company) then isn’t this violation of the Rule. Worst part being you wont come to know about the extra charges until you log into your Bank site for payment.
Nothing comes for free man, charges are not so high. It saves you time and effort. 2rs per hundred rs is nothing. There is another way,if you register in bill pay section of your net banking (credit or debit),its free.
and where is that we tried all options
True! That option is in ICICI Bill pay section but when you register a biller like Hescom in presentment biller, it asks for area code and the Belgaum bills have no proper area code mentioned. Try and you cannot register the biller. Bangalore it’s is possible in case of bescom. Blame Hescom in Belgaum case and unclear billing and printing. I support the editor.
Dont complicate yourself, just visit http://www.hescom.co, use your debitcard of any bank
even for that there is a charge
The hescom portal needs lot of improvement. It is not that charges are high or low. The issue is whether Hescom is right in charging any fees, contrary to rules. This matter needs to be taken up by local groups to its logical conclusion, for the benefit of all belgaumites.