Reporting a civic problem and getting it resolved in Belagavi can be more challenging than the problem itself. Citizens encountering issues like garbage dumps, unclean roads, overflowing dustbins, bad roads, non-functional streetlights, and water leakages often feel helpless, as individual complaints seem to go unanswered.
The inefficiency of streetlights is glaringly evident, with at least 60% not functioning properly. Main roads too suffer from a lack of working streetlights, and residents are left wondering where to file their complaints.
Incomplete or poorly constructed roads add to the frustration. Many citizens do not know which authority is responsible for specific issues. The administration’s lack of prioritization for grievance resolution compounds the problem, leaving citizens to deal with a bureaucratic maze.
Belagavi boasts an integrated command and control center under the Smart City initiative, yet a single, efficient grievance-handling number remains elusive.
After contacting one office, they informed us that the issue does not fall under their jurisdiction. However, upon reaching out to another office, they clarified that the responsibility lies with them. Since the company in charge of laying pipes is involved, they now must address the matter. Please contact them directly for further assistance.
Even dedicated apps and websites, such as the Smart City app and https://ipgrs.karnataka.gov.in/, fail to deliver results. Complaints are either ignored or marked as resolved without any real action being taken.
Jurisdictional confusion further complicates matters, with border issues between the Corporation, BUDA, and the Cantonment board creating additional obstacles. Water leakage problems are delayed due to permissions required from different entities, showcasing the inefficiency of the current system.
The need for a centralized grievance handling system is critical. A single website/Number where all complaints can be lodged and tracked would significantly improve the situation. This vision is essential for the citizens, providing a more efficient and responsive system for addressing civic issues.
Belagavi lacks a robust platform for public grievances, both online and offline. In the digital age, visiting an office to file a complaint is impractical. The administration’s reluctance to modernize these processes hinders effective grievance resolution.
Belagavi’s status as a “Smart City” is meaningless if the systems in place are not efficient, and the people managing them are not responsive. A true Smart City requires smart systems and dedicated personnel to ensure citizens’ grievances are addressed promptly and effectively.
Some Active and responsive X (Twitter handles)
Earlier done the better . . . Such a nodal office is long overdue to refrain our people from passing the buck!
Unjustified and deliberate delay in processing applications at the Talaiti and Tashildhar offices too. They are creating nuisance in people life instead of helping people . There is no sense of responsibility and accountability. Applications that need to processed within 45 days remain un-processed for months even after accepting bribes. They do not respond to emails sent to their official email IDs and they block us on phones. Cannot get hold of them in their office too. Whom should a common man contact to file a complaint if the whole department itself is corrupt??
Looks like you are lucky & brave and were at least able to submit am application. I once tried to do it over 2 days but no one would take it or tell me where to go. Finally, went through an “agent’.
Even their websites appear to be incomplete and/or out of date designed more to confuse than enlighten. Thanks to the editor for bringing up this issur