The Ministry of Telecommunications under the Union Government has launched a new Chakshu portal for reporting suspected fraudulent calls and messages. The new portal allows users to report a suspected fraudulent call or message received in the last 30 days such as Fedex Indiapost etc.
If you have already lost money due to financial fraud or are a victim of cyber-crime, please report at cyber crime helpline number 1930 or website https://www.cybercrime.gov.in Chakshu facility does not handle financial fraud or cyber-crime cases.
1) Navigate to the official Sanchari Saathi website (sancharsaathi.gov.in) and scroll down to click on Citizen Centric Services.
2) Select the Chakshu portal option and subsequently click on continue in order to proceed to report the suspected phone call or message.
Direct Link – https://sancharsaathi.gov.in/sfc/Home/sfc-complaint.jsp
3) You will now be asked to share the medium of suspected fraud communication like call, text message or WhatsApp message.
4) Select the fraud category under which you want to report this communication and attach a screenshot of the call or message to prove your claim.
5) In the next step, you will be asked to give details about the suspected mobile number, date and time of the fraud communication and enter details about the communication.
6) Lastly, you will be asked to give your personal details like full name, date of birth and phone number, and enter a one-time password (OTP) sent to your phone to register the complaint.