Bittoo: Bapu.
Bapu: Yes Bittoo.
Bittoo: The government has facilitated online services to ensure efficient and faster delivery of various services and also enable transparency in administration Bapu.
Bapu: Yes Bittoo. That’s a very significant development towards making government services citizen-friendly by using modern technology. Now people have access to a host of government services at their fingertips and just a click away, and one need not run from pillar to post to get your works done and complaints redressed as in the past.
Bittoo: That appears good. But what should we do if our applications/complaints/grievances, etc. filed online are not attended to for months together Bapu? Do the officials remain offline Bapu?
Bapu: I don’t know Bittoo.
Bittoo: Don’t you think Bapu that though there are good technological changes in administrative matters much needs to be done to change the attitude of government employees to render services at same pace Bapu?
Bapu: Hummmmm!
Bittoo: Is there any technology which change the attitude of government officials and other employees in a way that they respond to common man’s grievances with ‘digital’ speed Bapu?
Bapu: I don’t know Bittoo.
This is a citizen-centric new column, wherein the author(Bitto) is an ordinary, politically unaffiliated common man of the city who in his/her inimitable approach takes up various issues with the Bapu’s soul! Apparently, the interaction between them portrays ironies of sorts encountered by the common man and others in the city in a lighter vein. The author’s name will not be disclosed to the readers as he/she represents the common man of the society. This column aims at creating awareness and sensitising cross sections of our city on various issues of public concern only but in a lighter vein without holding any contempt against any institution or individual.
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