The Any time payment (ATP) machines at the HESCOM offices were some kind of a boon for the consumers for the payment of their dues. But as the system has failed now citizens have to stand in Queue to pay the bills.
The online payment system on hescom.co is working but not many have the facility to pay bills online.
From May 1, the ATP machines have become defunct. In total there are eight ATP machines in different locations of city. Apart from them, people can also pay the electricity bills at the Belagavi one centres. But sources have cleared that the contract of ‘Ad electronics’ an agency which running these ATP machines from past five years ended on April 31.
ATP machines are defunct from May 1. Official’s of Hubballi electricity supply company (HESCOM) have said that the tender process for the new agency to run the ATP machines has commenced and it will at least take a month for the new agency to commence operations.
Due to the manual billing process, it is taking at least of five to ten minutes for each person. Thus a long queue is creating in front of centres. The rush also seen common in Belagavi one centres.
HESCOM Executive Engineer, city devision said once the tender work is finalized a new agency will shortly install their New ATP machines and commence by June 1.