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How to use SAKALA to get your Government work done in time

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sakalaDid you know that you can be paid compensation if your government work is not done on time? A 36-year-old aerospace engineer in Bangalore received a cheque of Rs 500 drawn out of a RTO official’s salary for the delayed delivery of service. Turn to Karnataka Guarantee of Services to Citizens Act, 2011 also popularly known as SAKALA whenever your work at the government office is not moving.

Ajit Patil, Director CredenceIS, Belgaum got all of his company formation papers done on time like within months and the credit goes to the SAKALA act, he just had to wait for the stipulated time to expire and call the GSC call center number to complain. Works like this use to take months to years before the SAKALA act.

The Karnataka Guarantee of Services Act 2011. This comprises the largest ever offered set of services to citizens under any other Act of the States of India.

What is SAKALA?

Sakala is a scheme which assures timely delivery of government services to citizens. In all, Sakala offers 375 services under various departments which are sought after by the citizens. In Short, It is an Act to empower the citizens in getting what they want in the time defined.

How Does Sakala Work?

Whenever the request for the service is made, the citizen receives an acknowledgement slip with a unique 15 digit number called the Guarantee of Services to Citizen (GSC) number.
With the help of the GSC number, a citizen can monitor the status of his application on the web-site

This system also has a mobile interface. Citizens can check the status of their application by sending an SMS from a mobile phone by typing their 15 digit GSC number. The system will send a reply back to them with current status of the application, the system also sends message updates every time the status of the application changes. Citizens are encouraged to give their mobile numbers at the time of registrations so that they can be automatically intimated about the interim status of their applications. Hence their visits to offices are reduced.

Grievance Redressal

In case the application is rejected or if the service is not provided within the stipulated time, citizens can file an appeal before the competent officer (CO) to redress their grievance quoting the GSC number or simply call the call Centre – 080 4455 4455. The competent officer will hear the appeal and redress the grievance within the specified time. Citizens can claim in cash the compensatory cost of Rs. 20 per day for the delayed period subject to a maximum of Rs. 500 from the CO, upfront. The same shall be deducted from the salary of the designated officer or his subordinate responsible for delay or default.

Single Window Approach: Call Centre is a bridge between citizens and the Mission. For a large number of people who may be unable to use either the SMS mode or the website, a ‘Call Centre’ is available to assist the citizens (080-4455 4455). A single call by the citizen giving the GSC no. is sufficient to set the appeal process rolling.

In order to accord it a high priority – A Mission has been constituted to assist Department of Administrative reforms in the implementation of this Act. This Mission is led by a Senior IAS officer -Dr. Shalini Rajneesh, Secretary Administrative Reforms Department as ex-officio Mission Director, assisted by Mr. Munish Moudgil, IAS as the Addl. Mission Director, they are assisted by core team to manage the everyday affairs.

Few frequently accessed government services under Sakala and their timelines.

Services Under City Corporation

1. Issue of Birth,Still Birth and Death Certificates – 3 Working Days

2. Khatha Extract – 5 Working Days

4. New Building License upto 2400 sqft residential for single dwelling unit 30 Working Days

5. Permission for water supply and UGD connection for residential buildings single dwelling unit 15 Working Days


Commericial Tax Department

1 Issue of registration under the KVAT Act, 2003 -25 Working Days

2 Issue of registration under the CST Act,1956 – 25 Working Days

3 Issue of C Form declarations under the CST Act, 1956. – 10 Working Days


Food and Civil Supplies Department





5. ADDITION OF MEMBERS – 7 Working Days


With inputs from Ajit Patil, Director CredenceIS, Belgaum


21 thoughts on “How to use SAKALA to get your Government work done in time”

  1. Purchased a flat in an apartment building from a builder cum vendor in May, 2012, and applied to Municipal
    corporation of Hubli-Dharwad same yer with requisite documents for change of ownership of the flat from the vendor cum builder to me. Not received any response. Does this come under the sakal scheme?

  2. I received MESSAGE THAT my application having GSC No:FD0012001533732 has been closed by the designated officer For more information visit SAKALA website.
    I do not understand what is this

  3. I have an apartment in Bangalore and have been living there since four years. I have lost my file containing the building approved plan. I had applied for Khata and recently I received notice asking me to submit the building plan.
    Can some one please guide me as to where I can apply for a duplicate building plan and I believe the original was submitted to BBMP to approval prior to construction.

  4. Why my passport application police verification rejected:)what the matter to reject and im suffer from more that passport:)please try to know why rejected please:)GSC No. PO0330160801713

  5. Sakala is totally waste.

    There is no use from CC and also there will be frequent changes in the procedures and the Panchayath officers take there own time as per the bribe you give.
    For me, Khata applied 4 months back is still not yet completed.
    Dirty Govt Officials serve their family/families only with bribes.

  6. site my whiich was auction by hosakote municipai concil is encroched by adjacent site owner.i approched chief officer hosakote to get it clear the encroched area or some kind of endorsement since five years i am going to chief officer but sofar he has not given me any favarable reply. kindly advise me what i should

  7. I Dr Gajanan Madiwal, kumta, north kanara, applied to rectify ( remove owner ‘ s nane )entry in my RTC, two names are there… One is land owner, given application with RTC, Mutation entry,& land registration, on 21/6/16, inward No, 581. Till today No receipt of any number from sakal in my mobile . what is wrong with sakal. Tashildar office people telling you will receive …when?

  8. Why my passport application police verification rejected:)what the matter to reject and im suffer from more that passport:)please try to know why rejected please:)GSC No PO0062160809389

  9. I have given the Complaint on 09.01.2017 for my phone has losed. But till no
    response is given. Wt I want to do.
    Gsc PO0823170600025.
    Help me

  10. 1947 ನೆ ಇಸವಿಯಲ್ಲಿ ನಮಗೆ ಸ್ವತಂತ್ರ ಸಿಕ್ರು ಕೂಡ ನಮ್ಮದೇ ಭಾಷೆಯಲ್ಲಿ ವ್ಯವಹರಿಸೋ ಪರಿಜ್ಞ್ಯಾನ ನಮ್ಮ ಸರ್ಕಾರಕ್ಕೆ ಇಲ್ಲ ಸಕಾಲ ಅನ್ನೋ ಯೋಜನೆ ಸಾರ್ವಜನಿಕರ ಉಪಯೋಗಕ್ಕೆ ಅಂತ ತಂದರು ಇಂಗ್ಲಿಷ್ ನಲ್ಲಿ ನಿಮ್ಮ ಮಾಹಿತಿ ಇರೋದರಿಂದ ಕನ್ನಡಿಗರಾದ ನಾವು ಕೂಡ ಅನಿವಾರ್ಯವಾಗಿ ಇಂಗ್ಲಿಷ್ ಕಲಿತು ತಿಳ್ಕೊಬೇಕಾಗಿದೆ ದಯವಿಟ್ಟು ಸಂಬಂದ ಪಟ್ಟ ಅಧಿಕಾರಿಗಳು ನಿಜವಾಗಿಯೂ ವ್ಯವಸ್ತೆ ಸುಧಾರಣೆ ಆಗಬೇಕು ಅಂತ ಅನ್ನಿಸಿದರೆ ಇದರ ಕಡೆ ಗಮನ ಕೊಟ್ಟು ಕನ್ನಡದಲ್ಲಿ ತಿಳಿಸುವ ವ್ಯವಸ್ತೆ ಮಾಡಬೇಕಾಗಿ ವಿನಂತಿ

    • ಸಂಭಂದಪಟ್ಟ ಅಧಿಕಾರಿಗಳು?? ಥೂ ಅವರ ಜನ್ಮಕ್ಕೆ ಬೆಂಕಿ ಹಾಕ.. ಲಂಚ ಇಲ್ಲದೆ ಅವರ ತಿಕ ಕೂಡ ತಿರುಗಿಸೋದಿಲ್ಲ ಅವರು..

  11. Sir please refer to my application dated 05.02.2020 regarding change of name in 9/11 A in the purchase land (Exchange land ) between Sh. A Venkapa Gowda of (Puttur taluk land) and Sh. Zakariya in Bantwal taluk land. exchanged each other. The land registration done on 28.08.2019 and the 9/11 A have not yet changed. I have already written a letter to Zilla Panchayat C.E.O, Sakala Office and Honble minister of Revunue Sh. Ashoka, but the reply/action have not yet been recd/taken from the concerned authority. pl do the needful at the earliest being a serving soldier.

  12. I applied for Doddathoguru panchayat khata to e-khata on 1st Dec 2020. They didn’t gave me GSC number but asked me to take picture of the application. I didn’t receive my e-khata yet, please advise.


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