The Airports Authority of India’s (AAI) Customer Satisfaction Index Survey of Round II (July-December 2022) revealed that Belagavi Airport achieved a score of 0.14 points, placing it 16th out of the 56 airports surveyed. This impressive result demonstrates the airport’s commitment to providing a high-quality experience for its customers.
AAI releases a comprehensive report every six months, based on 33 parameters that measure customer satisfaction, such as parking and restaurant facilities, check-in staff efficiency, and other infrastructure. This report provides invaluable insight into the quality of service that AAI offers, allowing them to make necessary improvements and ensure that their customers are receiving the best possible experience.
Belagavi made an average score of 4.78
Value for money of shopping facilities – 4.9
Availability of washrooms/toilets – 4.6
Cleanliness of washrooms/toilets – 4.51
Cleanliness of airport terminal – 4.83
Ambiance of the airport – 4.89
Speed of baggage delivery – 4.62
Ground transportation to/from airport – 4.8
Waiting time in check-in queue/line 4.78
Thoroughness of security inspection – 4.53
Shopping facilities – 4.95